If you're on a mobile or table device, click on the info icon ('i') next to the favourite icon in search results or to the right of the match % when viewing a profile.If you're on a PC, this will automatically display.The same is true of existing photos if you change your primary picture.Photos are usually checked within 24 hours of upload, but this may be longer at times of high demand, and on weekends when we have fewer staff on duty. Your photo must either be in JPEG, GIF, PNG, BMP, TIFF or PCX format.As well as the profile details you specify for a match you have the option to rate how important each detail is.
The trick is to find the right balance between too open a match and too narrow a match.
Please refer to the detailed instructions in My Photos. If you are looking for a blonde, blue eyed 21 year old, non-smoking female living in Outer Mongolia who wants children, chances are you will not get many results!
You are most probably making your search criteria too narrow. Matches are other members whose profiles meet the criteria you specified in your My Ideal Match page when you set up your profile.
Remember, our two-way matching process helps all of our members select suitable profiles, so even though yours may be seen by other users of the sites listed, generally they will only see your profile if you both match what you are jointly looking for.
Bear in mind that any mail or correspondence you receive through our system will always appear in your profile inbox in the normal way irrespective of which site the sender is a member of.